FAQ / Info
Everything before the order.
Shipping, returns, sizing, care, custom orders, and the general details customers need before they commit.
Shipping
Where do orders ship from?
Orders ship from Auckland, New Zealand.
Do you offer free shipping?
Free NZ shipping is available on orders over $150 NZD.
How long does delivery take?
Delivery times depend on the order and destination. Custom orders are confirmed with a timeline before production.
Returns
Can I return an item?
If something is wrong with your order, contact us with your order details and we will help sort it.
Can custom orders be returned?
Custom orders are made for a specific brief, so returns are limited unless there is a production issue.
Sizing
How do KANSO pieces fit?
Most pieces are relaxed unisex fits. Product pages include fit notes where needed.
What if I am between sizes?
Size down for a cleaner fit or stay true for a relaxed streetwear shape.
Custom Orders
What can you make?
Custom tees, hoodies, singlets, uniforms, event gear, teamwear, merch drops, bulk orders, and one-off designs.
How do I start?
Use the Custom Clothing page or Contact page and send your idea, quantity, garment type, deadline, and artwork if you have it.
Do you do bulk orders?
Yes. Bulk and team orders are a core part of the custom service.
Care
How should I wash printed clothing?
Cold wash inside out, avoid bleach, line dry where possible, and do not iron directly over prints.
How do I keep fleece fresh?
Wash cold, avoid high heat, and dry naturally to protect shape and print.
Still need help? Send through your question, deadline, order details, or custom idea.
Contact usFormal policy pages are still available: Shipping, Refunds, and Privacy.